1. Overview

LifeCare Super Speciality Pharma Pvt Ltd operates as an offline pharmaceutical distributor. This Shipping Policy outlines our delivery procedures, timelines, and terms for pharmaceutical product distribution to licensed retailers and healthcare providers.

2. Service Areas

We provide distribution and delivery services to:

• Licensed pharmaceutical retailers and pharmacies
• Hospitals and healthcare institutions
• Authorized medical practitioners
• Individual patients with valid prescriptions
• Government healthcare facilities

Coverage Areas: Pan India where our approved logistics providers operate.

3. Order Processing

3.1 Order Confirmation

• Orders are processed upon payment confirmation through Razorpay
• Verification of valid prescription from patients, and drug license and business credentials of businesses
• Stock availability confirmation
• Order confirmation email/SMS sent within 2-4 business hours

3.2 Processing Time

• Standard Orders: 1-2 business days
• Bulk Orders: 2-5 business days
• Special/Imported Products: 5-10 business days
• Emergency Orders: Same day (subject to availability and location)

4. Delivery Methods

4.1 Direct Delivery

Our fleet provides direct delivery services within designated areas:

• Temperature-controlled data loggers for sensitive products
• Trained personnel for pharmaceutical handling

4.2 Third-Party Logistics

For remote areas, we partner with certified logistics providers:

• Cold chain certified couriers
• Pharmaceutical-grade packaging
• Insurance coverage for high-value shipments
• Signature required upon delivery

5. Delivery Timeframes

5.1 Local Delivery (Same City)

• Express: Same day (orders placed before 2 PM)
• Standard: 1-2 business days

5.2 Regional Delivery (Same State)

• Standard: 2-4 business days
• Express: 1-2 business days (premium service)

5.3 Interstate Delivery

• Standard: 3-7 business days
• Express: 2-4 business days (premium service)

6. Shipping Costs

Shipping charges are calculated based on:

• Order value and weight
• Delivery distance and location
• Special handling requirements (cold chain, fragile items)
• Delivery speed (standard vs. express)

7. Special Handling

7.1 Temperature-Sensitive Products

• Cold chain maintained throughout transport
• Temperature monitoring devices included
• Insulated packaging with ice packs/dry ice
• Immediate delivery notification upon arrival

7.2 Controlled Substances

• Enhanced security protocols
• Chain of custody documentation
• Authorized personnel handling only
• Regulatory compliance verification

8. Delivery Requirements

For Business Customers:

• Authorized person must be present to receive shipment
• Seal and Signature of the concerened business

For Individual Patients:

• Patient or authorized representative must be present

For All Deliveries:

• Delivery receipt signature mandatory
• Immediate inspection of products recommended

9. Tracking and Updates

We provide comprehensive tracking services:

• Real-time shipment tracking
• SMS/Email notifications at key milestones
• Estimated delivery time updates
• Contact information for delivery inquiries

10. Failed Delivery

In case of delivery failure:

• Three delivery attempts will be made
• Customer notification after each failed attempt
• Package held at secure facility for 5 business days
• Return to sender if unclaimed after holding period
• Additional delivery charges may apply for re-delivery

11. Damaged or Lost Shipments

In case of damaged or lost shipments:

• Report within 24 hours of delivery
• Photographic evidence required for damage claims
• Investigation completed within 5-7 business days
• Replacement or refund processed upon claim approval
• Insurance coverage applies to eligible shipments

12. Contact Information

For shipping-related inquiries:

13. Policy Updates

This shipping policy is subject to change without prior notice. Updates will be posted on our website with a revised "Last updated" date.