1. Introduction

LifeCare Super Speciality Pharma Pvt Ltd ("LifeCare", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services as a pharmaceutical distributor.

2. Information We Collect

2.1 Business Information

For business customers, we collect:

• Company name and registration details
• Drug license numbers and regulatory certifications
• Business address and contact information
• Authorized representative details
• Tax identification numbers (GST, PAN)

2.2 Patient Information

For individual patients, we collect:

• Personal identification details
• Contact information (address, phone, email)
• Prescription details and medical practitioner information
• Health-related information as required for pharmaceutical supply

2.3 Transaction Information

For payment processing through Razorpay, we may collect:

• Payment method information (processed by Razorpay)
• Transaction IDs and payment status
• Order details and amounts
• Billing information

2.4 Website Usage Information

• IP addresses and device information
• Browser type and version
• Pages visited and time spent
• Referral sources

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Verifying regulatory compliance and licensing
• Processing payments through Razorpay
• Communicating about orders and services
• Maintaining accurate business records
• Improving our website and services
• Complying with legal and regulatory requirements

4. Lawful Basis & Consent

By submitting personal data or continuing to use the Site, you consent to its collection and processing for the stated purposes, including the use of cookies. Where required by law, we will obtain explicit consent prior to processing.

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Razorpay for payment processing
• Logistics partners for delivery coordination
• IT service providers for website maintenance

5.2 Regulatory Authorities

We may share information with regulatory bodies such as DCGI, state drug controllers, and tax authorities as required by law.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the rights of others.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through Razorpay
• Access controls and authentication
• Regular security assessments
• Employee confidentiality agreements

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with regulatory requirements
• Resolve disputes and enforce agreements
• Meet legal obligations

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Contact Us

For questions about this Privacy Policy, contact us:

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.